Refund policy

Our 60-day promise

We want you to love everything you get from Hey Lovely. If something isn't right for you, you can return it within 60 days of delivery for a refund.

What can be returned

- Items must be in their full original condition: unopened, unused, and in the original packaging with all parts included.

- For hygiene and safety reasons, opened or used skincare, and bras that have been worn or washed or have had their tags removed, can't be returned, unless they arrived damaged or faulty.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 60 days of delivery with your order number and a photo, and we'll make it right with a free replacement or a refund. You won't need to send anything back.

How to start a return

1. Contact us with your order number and the item(s) you'd like to return.

2. We'll reply with return instructions and the return address.

3. Once your return arrives and we've checked it's in its original condition, we'll refund you to your original payment method.

Return shipping

For change-of-mind returns, return shipping is paid by the customer and isn't refunded. We recommend a trackable shipping service, as we can't refund items that don't reach us. There are no restocking fees.

Refunds usually appear within 5-10 business days, depending on your bank. Items sent back without first contacting us can't be accepted.

Questions? We're always happy to help, lovely. Email us anytime at heylovelysupport@gmail.com and we'll reply within 24 hours.